Frequently asked questions
Ordering, samples, shipping and support. Product-specific questions are answered on each product page.
Quotes & ordering
How do I get a price?
Send an inquiry with the product SKU (or a description of what you need), the quantity and your destination country. We reply within 24 hours on working days with unit pricing, lead time, shipping options and any compatibility notes.
What is your minimum order quantity (MOQ)?
Low MOQs for readers and accessories; tags and cards from 100–1,000 pcs depending on type. Mixed orders — for example readers, cards and locks for one project — are welcome.
Can you help me choose the right reader or tag?
Yes. Tell us the credential type you use today (125kHz EM/HID Prox, MIFARE Classic, DESFire, NFC, UHF EPC), the controller or software the reader connects to, the output you need (Wiegand 26/34, RS485, TTL, USB, Ethernet) and the install environment. We will shortlist compatible SKUs and flag anything that needs testing.
Do you publish prices online?
No. Pricing depends on quantity, configuration and destination, so we quote per inquiry. Most quotes go out the same or next working day.
Samples & testing
Can I order a sample before a volume order?
Samples of most catalog items can ship within 3–5 working days. Sample cost and express shipping are quoted up front — ask whether the sample cost can be credited against your follow-up volume order.
How do you check products before they ship?
Electronic items are powered up and function-tested (read range, output format, indicators) before packing, and every order is checked against the packing list. Test photos or videos are available on request.
Shipping & payment
Which countries do you ship to?
We ship worldwide by DHL / FedEx / UPS express, Air freight or Sea freight for volume orders. Commercial invoice, packing list and HS codes are provided with every shipment.
What trade terms and payment methods do you accept?
Trade terms: EXW, FOB, CIF, DDP (selected countries). Payment: T/T (bank transfer), PayPal for samples, Western Union. Terms for repeat customers can be discussed.
How long does delivery take?
Stock items typically ship within 3–7 working days after payment; configured or custom-printed items usually take 2–4 weeks depending on quantity. Express delivery normally adds 3–7 days in transit. Your quote states the lead time for your exact order.
Customization & support
Can you customize products with our logo or settings?
Many items can be customized: printed cards and fobs, logo on reader housings, custom Wiegand/output formats, and neutral packaging. Options and MOQs depend on the product — see our OEM & customization page or ask in your inquiry.
Do you provide technical documentation and support?
Yes. Datasheets, wiring diagrams, protocol notes and SDK/demo software (where available) are provided on request. Our team helps with wiring, output-format and integration questions before and after purchase.
What warranty do you offer?
12-month warranty on electronic hardware against manufacturing defects. Defective units are repaired or replaced; contact us with the order number and a description or video of the fault.
Didn't find your answer?
Send your card type, interface and quantity. You get a quote, lead time and compatibility notes within 24 hours — samples available for most items.